![]() ![]() ![]() Meanwhile, the couple took to TikTok to narrate their ordeal. Hey Douglas - so sorry about this situation! We have a specialized team looking into this and we'll be in touch asap.- Uber Support June 30, 2023 They added that the company has a "specialized team looking into this." The ride-hailing platform replied to him and apologised for the situation. Now I'm in Guatemala with a negative balance on my 5 year anniversary." He shared a screenshot of what appears to be a bank statement which shows a negative balance of $22,697 (approximately Rs 18.7 lakhs). Altura credit union allowed this charge to process and Uber is not complying. They did not convert that into the Costa Rican currency $54 USD. Mr Ordonez took to Twitter on June 30 and said, "Uber charged me $29,994 USD for a Uber ride in Costa Rica. ![]() Instead of charging the fare amount in Costa Rican Colon, the company charged the fee in US Dollars. The incident happened as the cab service made a currency conversion mistake. Douglas Ordonez and his partner Dominique were celebrating their fifth anniversary when they were "left with a negative balance". A US couple was recently charged $29,994 (approximately Rs 24 lakh) instead of $55 (Rs 4,500) for their Uber ride while they were on vacation in Costa Rica, as per a report in the New York Post (NYP). ![]()
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